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General terms and conditions

Het Onderdelenhuis

Article 1 – Identity of the seller

Het Onderdelenhuis BVBA
Demerstraat 8
3590 Diepenbeek
T: +32(0) 11 32 37 73
F: +32(0) 11 33 16 27

Company number: BE-0435.495.851

Article 2 – Applicability & Conditions

1. Our general terms and conditions apply to any offer made by us as a Web merchant to you as a Consumer (any natural person who, exclusively for non-professional purposes, acquires or uses products or services put on the market).
2. We only deliver to Europe. If you provide a delivery address in another country, we may refuse your order.
3. In order to place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we become aware that an order has been placed by a minor, we may refuse the order.
4. Placing an order on the website constitutes explicit acceptance of our general terms and conditions of sale, which are always available via the website.
5. If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print together with the order confirmation or at the latest upon delivery. We also recommend that you do this at all times.
6. If, in addition to these general terms and conditions, additional special terms and conditions apply, the above also applies to those special terms and conditions. Should our general terms and conditions conflict with these special terms and conditions, you as a consumer can always invoke the most advantageous text to your advantage.

Article 3 – Our offer and your order

1. If an offer only has a limited period of validity or is subject to certain conditions, we will explicitly state this in our offer.
2. We always describe as completely and accurately as possible what we sell you and how the ordering process will proceed. The description is in any case sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, making a mistake is humane and if we are obviously mistaken, we are not obliged to supply you.
3. Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we have received the card issuer’s approval for your credit or debit card payment transaction. We accept Visa, MasterCard, Maestro, Bancontact, Bank Transfer, Paypal. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
4. To purchase a product, add the product to your shopping basket. Then enter your contact and invoicing details. You then choose your method of delivery: [list here the possible methods of delivery such as sending to a specific address, picking up from a shop,…]. In the last step you will get an overview page, accept our general terms and conditions and confirm your payment by pressing the order button with the caption “order with payment obligation”. Once you have completed these steps, your purchase is final.

Article 4 – Right of withdrawal

1. If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the order or the conclusion of the contract. Make sure that the product is unused, parts are not connected and are still in the original packaging. The packaging must not be damaged If the products have been used by the Consumer or have been damaged in any way, the right of revocation or dissolution of the contract expires. Please inform customer service at all times of the fact that you wish to return a product. it is therefore really a trial period. You can return the order (you pay the costs yourself) we advise you to return it with a parcel number so that the parcel can be tracked ( track en trace). We are allowed to charge you €12,50 handling fee, when returning appliances this will be 25 euro. Within 14 days after we have received your order back or you have indicated that you wish to renounce the agreement, we will pay you back by bank transfer ( please add your bank account to the order form ) the purchase price minus the costs.
2. The direct costs of returning the goods are therefore at your expense. We will indicate the cost price or make an estimate if this cannot reasonably be calculated in advance. If it is not possible to return the goods by post, we will collect them from you at a cost of 40 euros.
3. We may wait until we have recovered the goods or until you have proved that you have returned the goods, whichever time comes first.
4. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you wish to be able to return the goods as described above, this must be done together with the original packaging, with all delivered accessories and in the original condition.
5. You can return your return package by post or courier.

Article 5 – The price

1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
2. Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises. However, we can decide to charge shipping costs on top of the purchase price. In that case, we will always inform you before you place your final purchase.

Article 6 – Payment

1. We can only accept payment via the payment modules on our website.
2. To ensure safe online payment and the security of your personal data, the transaction data is transmitted over the Internet encrypted with SSL technology. You do not need any special software to pay with SSL. You can recognise a secure SSL connection by the “lock” in the lower status bar of your browser.

Article 7 – Conformity and Warranty

1. We guarantee that our goods conform to your order.
For electrical appliances, we use the legal minimum guarantee period of two years for delivery if the item does not conform to the order placed.
2. This means that in the event of defects or faults in the goods, the goods will be repaired or replaced free of charge up to 2 years after delivery.

If the defect or deficiency manifests itself within 6 months of delivery, this shall be deemed to have already existed before delivery, unless we can prove otherwise. After 6 months you will have to prove that the defect was already present at the time of delivery.

Article 8 – Delivery and performance

1. All goods and services will be delivered to the address specified by you when you place your order.
2. When an article is in stock it will be delivered to your delivery address in 1 to 4 working days. When an article is not in stock, it will be offered at your delivery address in 3 to 6 working days. We will inform you about the delivery time in your order confirmation.
3. If we are unable to deliver on time, we will always inform you before the expiry of the planned delivery period. If we fail to do so, you can cancel your order free of charge. In that case, we will refund you within 30 days at the latest.
4. Our shipments are always at our risk. So you don’t have to worry about goods that are lost in the post. However, if you return goods to us within 14 days of purchase because you do not wish to keep them, you are responsible for the transport.
5. If the goods delivered by us were damaged during transport, do not correspond to the items listed on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 7 calendar days of receipt.

We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases shall be limited to the value of the items shown not to have been received by the customer.

Article 9 – Duration

1. The Consumer may terminate an agreement entered into for an indefinite period of time at any time with due observance of the agreed termination rules and a maximum notice period of one month.
2. A fixed-term contract has a maximum duration of two years.
3. If in a fixed-term goods contract it has been agreed that in the event of the Consumer’s silence the Distance Contract will be extended, the contract will be continued as a contract for an indefinite period of time and the notice period after continuation of the contract will be a maximum of one month.
4. Where a fixed-term service contract concluded between the undertaking and the consumer contains a tacit renewal clause, that clause shall be placed in bold type in a box separate from the text on the front of the first page.
5. This clause specifies the consequences of the tacit renewal, including the provision of the following paragraph regarding termination, as well as the deadline by which the Consumer may oppose the tacit renewal of the contract and the manner in which he notifies this opposition. After the tacit extension of a fixed-term service contract, the Consumer may terminate the contract at any time without compensation, subject to a maximum notice period of two months.

Article 10 – Force majeure

1. In the event of force majeure, we are not obliged to fulfil our obligations. In that case we can either suspend our obligations for the duration of the force majeure or dissolve the agreement definitively.
2. Force majeure is any circumstance beyond our control which prevents the fulfilment of our obligations in whole or in part. This includes, among other things, strikes, fire, business interruptions, power failures, disturbances in a (telecommunication) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other third parties, …

Article 11 – Intellectual property

1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that are owned either by us or by our suppliers or other entitled parties.
2. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photographs, names, texts, logos, colour combinations, etc … without our prior and express written permission.

Article 12 – Settlement of complaints and disputes

1. Of course, we always hope that all our customers are 100% satisfied. If you do have any complaints about our services, you can contact us via We will do everything we can to deal with your complaint within 7 days.
2. All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and in the event of disputes only the competent Belgian courts have jurisdiction. If, for reasons of international law, a different law is applicable, the interpretation of the present general terms and conditions will in the first place refer to the Belgian Law on Market Practices and Consumer Protection.